Gourmet Customer Service Specialist

1 day ago


Santa Monica, California, United States Ghirardelli Chocolate Full time
Key Responsibilities
  • Guest Service: Provide exceptional customer service by addressing guest inquiries, creating up-sell opportunities, and resolving issues promptly.
  • Cash Handling: Effectively manage all cash handling procedures, adhering to company policies and best practices.
  • Product Preparation: Assemble various proprietary retail items according to recipe guidelines, maintaining knowledge of products, pricing, and company history.
  • Maintaining Store Standards: Ensure sales floor and product displays meet company standards of cleanliness, arrangement, and display.

In this role, you will also be responsible for replenishing toppings and fountain items throughout the day, minimizing food waste, and maintaining proper ice cream flavors. Your attention to detail, strong work ethic, and commitment to providing exceptional service will make you an invaluable asset to our team.


$15-$18 per hour based on location and experience.



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