Service Technician

4 days ago


Waverly, Tennessee, United States Ingersoll Rand Full time
Service Technician

Schedule: Monday – Friday 7:30AM – 4:30 PM
Pay: Competitive hourly rate and a $3,000 Sign On Bonus
Position: Service Technician
Location: Waverly, TN

About Us
Ingersoll Rand is a global industrial company dedicated to helping make life better for our employees, customers, and communities. We foster inspired teams and empower our employees to act as owners every day for our customers, our communities, and themselves.

Job Summary

The Field Service Technician serves customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic trouble shooting of compressed air equipment.

Responsibilities
  • Effectively communicates verbally and in writing with customers and co-workers.
  • Provides technical assistance on equipment pre-commissioning and start-ups, installations, and repairs of compressed air systems.
  • Conducts safety assessments of a continuously changing working environment.
  • Documents service and installation activities by completing work orders for each job, maintenance checklist and daily time sheets.
  • Increases Ingersoll Rand customers awareness of how Ingersoll Rand products, services and solutions can benefit their operations.
  • Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
  • Ensures proper operation of compressed air equipment by completing preventative maintenance requirements and 47-point inspections on a wide variety of compressors, refrigerated dryers, desiccant dryers and additional compressed air components.
Basic Qualifications
  • Desired applicants will have 2-5 years' experience of troubleshooting industrial/commercial mechanical systems. High school diploma or equivalent required.
  • Advanced customer service skills including conflict management and opportunity development/consulting.
  • Candidates must provide their own tools.
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations.
  • This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.
Key Competencies
  • Able to read wiring schematics and diagrams for all equipment.
  • Serves as technical support for customers and Customer Service Managers.
  • Provides assistance and training to Apprentices and Field Service Technicians.
  • Works with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs.
  • Advanced network systems installations.
  • Basic vibration troubleshooting.
  • Basic Air Quality (system compressor/dryer – air treatment).
What We Offer
  • Company Vehicle Provided.
  • Company iPhone and iPad Provided.
  • Competitive pay.
  • Medical and Prescription drug plans.
  • Wellness and Chronic disease management programs.
  • Dental, vision, life/AD&D insurance.
  • Short- and Long-term disability.
  • Health Savings Account.
  • Flexible Spending Account.
  • Parental Leave.
  • Employee Assistance Program.
  • Discount Program.
  • Employee Stock Grant.
  • 401k plan with a company match.
  • 3 weeks of paid vacation and 11 paid holidays throughout the calendar year.
  • Voluntary benefits include legal, accident, and critical illness protection.
  • Tuition Reimbursement.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.


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