District Operations Manager

1 week ago

Dallas, Texas, United States Primo Water Full time
Job Title: District Operations Manager

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team.

Job Summary:

The District Operations Manager will lead a team of 15-20 Route Sales Representatives responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts. This leader will foster a "safety first" culture through awareness, training, and accountability.

Key Responsibilities:
  • Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
  • Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America's Core Safety Principles
  • Own execution and adherence to Primo Water North America's standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration
  • Support the personal and professional development of direct reports through performance objectives and coaching
  • Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed
  • Promote a positive employee experience through on-boarding, orientation, and employee engagement activities
  • Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions
  • Responsible for maintaining staffing levels through talent acquisition, development, and retention
  • Ensure all team members have the proper product loaded to meet daily delivery commitments
  • Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
  • Ensure financially sound decisions to deliver financial plan for area of responsibility
  • Serve as key part of the change network by actively leading direct reports through transformational business initiatives
Requirements:
  • BA/BS Degree strongly preferred
  • Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred
  • Passion for working safely and demanding safe work behaviors from direct reports
  • Open-minded to change and capable of leading a team through resistance
  • Ability to effectively manage, develop, and train direct reports to support the company vision, goals, and objectives
  • Excellent written, verbal communication, and interpersonal skills
  • Strong knowledge of financials, financial analysis, and Profit & Loss statements
  • Experience managing and anticipating business challenges and changes
  • Prior experience managing a facility/branch preferred
  • Ability to listen and respond to information effectively and influence decision makers
  • Strong sales techniques, communications, negotiation, and customer service skills
  • Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
  • Ability to meet Company Driver Qualification Policy
Benefits:

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally.

  • Full suite of health benefits including Medical, Prescription Drug, Dental, Vision, and Life Insurance
  • Income protection, Paid Time off, and Holidays
  • 401(k) Savings Plan with employer contributions
  • Opportunities for personal and professional growth

Ready to make waves in your career? Apply now to become a key player in the Primo Water success story.

Visit https://www.primowater.com to learn more about Primo Water North America. Primo Water is an Equal Opportunity Employer committed to diversity and inclusion.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Primo Water. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Primo Water seeks such skilled and qualified individuals to share our mission.

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