Client Service Expert

3 weeks ago


Lewisville, Texas, United States Axelon Full time

Job Title: Client Service Expert

Salary: $58,000 - $68,000 per year

Location: Lewisville, TX

About Axelon

Axelon is a forward-thinking organization offering innovative solutions and services to the banking and finance industry. Our goal is to provide exceptional customer experiences through our dedicated team.

Job Description

We're looking for a seasoned Client Service Expert to join our Contact Center team. As a vital member of our team, you will be responsible for delivering top-tier customer service and support to our clients.

Key Accountabilities:

  • Offer superb customer service via multiple channels to resolve customer queries and concerns.
  • Assess customer issues and recognize opportunities to refine our products and services.
  • Partner with internal teams to ensure seamless issue resolution and enhanced customer satisfaction.
  • Develop thorough knowledge of our offerings to effectively address customer needs.

Minimum Requirements:

  • Bachelor's degree or equivalent experience in customer service, sales, or related field.
  • 3+ years of customer-facing experience in a contact center environment.
  • Exceptional communication and problem-solving skills to handle complex customer challenges.
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