Client Advocate

3 weeks ago


Lewisville, Texas, United States Emergency Plumbing Service Full time
Job Summary

We are seeking a dedicated Client Advocate to join our team at Emergency Plumbing Service. As a Client Advocate, you will be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth.

">Key Responsibilities:
  • Customer Engagement: Build trust with customers by understanding their needs, preferences, and challenges. Provide personalized support and solutions that meet their unique requirements.
  • Conflict Resolution: Analyze customer complaints and develop solutions to resolve issues promptly and efficiently.
  • Strategic Planning: Collaborate with the sales team to develop strategic plans to achieve business objectives and drive revenue growth.

Requirements:

  • Excellent Communication Skills: Ability to articulate complex ideas, build trust, and maintain effective relationships.
  • Problem-Solving Skills: Ability to analyze customer complaints and develop creative solutions to resolve issues promptly and efficiently.
  • Experience in Customer Management: Experience is a plus, but a trainable mindset that carries the desired skills and traits listed above is also acceptable.

Benefits:

  • Competitive Salary: Approximately $70,000 per year, depending on experience.
  • Bonuses: Performance-based bonuses for meeting or exceeding business objectives.
  • Comprehensive Benefits: Health care coverage, dental plan, paid vacation time, and flexible PTO for personal days, sick days, and more.


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