Sales Associate
20 hours ago
Sell electrical and electronic merchandise to customers using salesmanship and in-depth knowledge of merchandise. Explain technical or artistic functionality of specialized household merchandise. Provide full range of customer service functions.
Duties and Responsibilities- Sell electronic goods where technical knowledge is required in such areas as home entertainment systems, surround sound systems, Plasma LCD HDTV, personal computers, PCs, DVD players, cameras, camcorders, MP3 players, etc.
- Provide instructions and assist customers with various types of basic computer problems, such as system and equipment compatibility.
- Listen to the needs of the customer to inform them of specific functionality of merchandise and utilize skills and knowledge to interest the customer in purchasing products.
- Explain, recommend various computer and audio video merchandise and in-home installation services to customers to make buying decisions.
- Describe product features, demonstrate its use, and explain the difference between various product models.
- Assist department manager in arranging space on sales floor, setting up promotional fixtures, and displaying promotional merchandise.
- Count promotional items before and after promotional event to determine quantities sold.
- Inspect returned computers, components, and audio video merchandise for proper operation for return to stock and resale.
- Ensure equipment returns are complete.
- Verify and accept cash, credit card, checks, etc.
- Practice loss prevention procedures and perform other related retail sales duties.
- May train other sales associates on the features and functionality of electronic products.
General Experience: One year of responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience: 18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses technical knowledge of computers and electronics, i.e., computers, cameras, video and audio equipment, stereo equipment, TVs, DVDs, etc., as it relates to quality similarities and differences.
Substitution of Education for Experience: Study completed in a college, university, junior college, technical school, or other comparable institution above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience provided such subjects relating to computers, home electronic sales and or repair, photography, etc.
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