Assistant Front Office Manager

2 weeks ago

New Orleans, Louisiana, United States Aimbridge Hospitality Full time

Job Overview

The Assistant Front Office Manager plays a crucial role in supporting the Front Office Manager in overseeing the daily operations of the Front Desk. This position requires a commitment to providing exceptional service to all guests, ensuring their experience is both enjoyable and memorable while optimizing room revenue and occupancy rates.

Key Responsibilities

Qualifications:

  • Minimum of 5 years of progressive experience in hospitality or a related sector; alternatively, a 2-year college degree with 3 years of relevant experience, or a 4-year degree with at least 1 year of related experience.
  • Previous supervisory experience is essential.
  • Proficiency in Windows operating systems is required.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate decision-making skills are necessary.
  • Ability to perform well in high-pressure situations while maintaining composure.
  • Proficient in problem-solving, including anticipating and addressing issues as they arise.
  • Strong listening skills to understand and clarify concerns from guests and team members.
  • Basic understanding of financial information and arithmetic functions.

Core Duties:

  • Engage with guests and team members in a friendly and service-oriented manner.
  • Adhere to attendance standards as per company policies.
  • Maintain high standards of personal grooming and uniform compliance.
  • Follow all company policies and safety regulations to ensure efficient hotel operations.
  • Comply with necessary certifications relevant to the position.
  • Foster a warm and welcoming atmosphere at the Front Desk.
  • Address all guest inquiries, complaints, and requests promptly and courteously, ensuring follow-up for guest satisfaction.
  • Assist in motivating, coaching, and managing Front Desk staff according to company standards.
  • Support the training and development of Front Desk personnel.
  • Maximize room revenue and occupancy by monitoring daily status and analyzing rate efficiency.
  • Participate in meetings to establish selling guidelines and implement necessary restrictions.
  • Oversee the Night Audit function and ensure accuracy in financial reporting.
  • Review staff hours for payroll and assist in preparing employee schedules based on business forecasts.
  • Ensure accurate billing to maximize no-show revenue.
  • Maintain proper accounting practices regarding purchase orders and invoices.
  • Promote open communication and maintain professional relationships with all departments.
  • Utilize Front Office computer systems effectively, including report generation and analysis.
  • Ensure proper cash handling procedures are followed at the Front Desk.
  • Participate in team meetings and contribute to departmental goals.
  • Maintain organized records of operational documentation.
  • Perform additional duties as assigned.

Company Overview

Aimbridge Hospitality is a leading third-party hotel management company with a diverse portfolio of over 1,550 hotels across various brands and locations. Our dedicated team is passionate about delivering outstanding service and achieving exceptional results in a supportive and inspiring environment.

Benefits

Full-time employees are eligible for a comprehensive benefits package, including:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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