Customer Service Liaison

3 weeks ago


Havre de Grace, Maryland, United States State Farm Insurance Full time

Key Responsibilities:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy. Furthermore, you will stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice, and participate in ongoing training and development programs to enhance your knowledge and skills.

About the Role:

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. As a Customer Relations Representative, you will have the opportunity to work with a variety of customers, each with their own unique needs and challenges. You will be responsible for providing exceptional customer service, resolving issues, and promoting our insurance products and services. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, then this could be the perfect opportunity for you.



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