Medical Health Advocate

4 days ago

Lima, Ohio, United States Equitas Health Full time
Job Summary

We are seeking a highly skilled and compassionate Medical Health Advocate to join our team at Equitas Health. As a Medical Health Advocate, you will play a critical role in providing comprehensive case management services to individuals living with HIV/AIDS, ensuring they receive the necessary support and resources to maintain their health and well-being.

Key Responsibilities
  • Provide high-quality case management services to clients, including assessing their needs, developing individualized plans, and coordinating access to medical services, health insurance, and other resources.
  • Conduct comprehensive psychosocial assessments for clients and update assessments as needed, ensuring accurate and timely completion of documentation.
  • Develop, monitor, and evaluate individual case plans for each assigned client, addressing services provided within Equitas Health and the community.
  • Function as a central access point for financial assistance programs, including Ryan White Treatment Modernization Act (Part B and C), HOPWA short-term rental assistance, and other programs as appropriate.
  • Assess clients' mental health needs and provide crisis intervention as necessary, consulting with supervisors and community mental health services as needed.
  • Link clients to resources such as housing, respite, nutritional assistance, palliative care, chore assistance, transportation, and social functions to increase their ability to remain independent in the community.
  • Navigate community workforce programs and provide supportive services to clients addressing unique barriers to employment, understanding benefits eligibility, confidentiality, and health management in the workplace.
  • Provide transportation to and from appointments related to resource needs, medical needs, and other activities related to clients' ability to remain independent within the community.
  • Identify and engage healthcare professionals in the region to provide quality services to HIV+ individuals and establish new relationships in collaboration with ODH.
  • Represent Equitas Health within the community, engaging other service providers and providing education about special needs associated with clients living with HIV/AIDS in the primary care continuum, mental health continuum, and other community resources.
  • Work collaboratively within a multidisciplinary team and maintain confidentiality of clients by adhering to Equitas Health Confidentiality Policy and Procedure, HIPAA, and other established professional standards and guidelines.
  • Maintain accurate and timely documentation through Equitas Health, ODH, and other software systems, ensuring all documentation is complete within two business days of provided service.
  • Ensure effective written and verbal communication skills, providing action items and updates to supervisors proactively and capturing feedback from clients, staff, and community partners.
  • Achieve productivity standards maintained by Equitas Health, including spending no less than 60% per month of hours worked directly engaging with clients, their families, and other informal supports.
  • Participate in and complete Peer Review Audits monthly, maintaining scores of no less than 90% on monthly peer reviews.
  • Coordinate with clients to maintain Active status through Ryan White and other programs, ensuring no less than 90% of clients are within date or identified as active in any given month.
  • Responsible for accurate and timely completion of documentation to provide accurate data and reports to Equitas Health and its Board, as well as federal, state, and local governments.
  • Attend trainings as assigned to improve case management skills related to written and verbal skills, putting theory into practice, and accurate documentation across multiple systems.
  • Participate in Motivational Interviewing trainings and Learning Groups, and as appropriate, supervisors will schedule shadowing and review recorded visits between Medical Health Advocates and clients to evaluate Motivational Interviewing skills.
  • Participate in Equitas Health Committees and Performance Improvement Teams as appropriate and assigned by direct supervisor.
  • Prepare for and attend individual and group supervision per supervisor's schedule, bringing client concerns, process questions, and other needs to scheduled supervisions.
  • Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
  • Demonstrate continuous growth and development of Cultural Competency, exhibiting an understanding, awareness, and respect for diversity.
Requirements
  • Minimum of BS/BSW and LSW required.
  • Knowledge, Skills, Abilities, and other Qualifications:
    • Must have sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
    • Community-based Case Management and training experience desired.
    • Proficiency in all Microsoft Office applications and other computer applications required.
    • Reliable transportation, driver's license, and proof of auto insurance required.
    • Knowledge and adherence to social work standards and ethics.
Salary and Benefits

$48,900-$61,100

Background and reference checks will be conducted. In accordance with Equitas Health's Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload.

Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

About Equitas Health

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation's largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

Equitas Health requires employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

The Equitas Health Pharmacy operates as a social enterprise for Equitas Health; 100% of profits are reinvested back into the organization's programs and services.

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