Automotive Service Representative

2 weeks ago

Renton Washington, United States Sun Auto Tire and Service Full time
{"title": "Service Sales Professional", "content": "Overview

Sun Auto Tire & Service is a leading provider of automotive services, and we're seeking a skilled Service Sales Professional to join our team. Our company is built on a foundation of customer satisfaction, and we're committed to delivering exceptional service to our customers.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for the services approved by the customer.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement, up to $3,000 annually
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Qualifications
  • High school diploma or equivalent
  • Prior experience as a Service Advisor is helpful but not required
  • Professional appearance and proven ability to work in a process-driven environment
  • Possess a valid Washington driver's license
  • Ability to work a minimum of five days per week
", "lang_code": "en-US"}

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