Service Department Liaison Expert
1 week ago
We are looking for a skilled Service Advisor to join our team at El Toro Auto Group. In this role, you will provide exceptional customer service, ensuring that our clients receive the highest level of care.
About the Job:
- Greet customers promptly and courteously, setting the tone for a positive experience.
- Listen attentively to customers' concerns and clearly communicate with our technicians to ensure repairs are completed efficiently.
- Sell additional services using low-pressure, high-integrity methods, always prioritizing the customer's needs.
- Provide accurate repair and maintenance estimates, empowering customers to make informed decisions.
- Maintain excellent relationships with customers, following up on each repair and keeping them informed of progress.
- Sell and manage extended warranties, offering customers peace of mind and additional protection.
- Inspect repair quality, ensuring all work is complete and meets our high standards.
- Notify customers when vehicles are ready for pickup, providing a seamless end-to-end experience.
- Review and explain repairs and associated costs with customers, addressing any questions or concerns they may have.
- Handle minor customer complaints and concerns, resolving issues promptly and professionally.
- Keep the Service Manager informed of all problems and potential problems, fostering a culture of open communication.
Responsibilities:
- Greet customers promptly and courteously, setting the tone for a positive experience.
- Listen attentively to customers' concerns and clearly communicate with our technicians to ensure repairs are completed efficiently.
Qualifications:
- 2+ years of dealership experience, preferably in a service advisor role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
Compensation:
We offer a competitive salary, estimated at $55,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package.
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