Automotive Service Advisor Professional
1 week ago
We are seeking a skilled Service Advisor to join our team at El Toro Auto Group. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of care.
About the Role:
- Greet customers promptly and courteously, setting the tone for a positive experience.
- Listen attentively to customers' concerns and clearly communicate with our technicians to ensure repairs are completed efficiently.
- Sell additional services using low-pressure, high-integrity methods, always prioritizing the customer's needs.
- Provide accurate repair and maintenance estimates, empowering customers to make informed decisions.
- Maintain excellent relationships with customers, following up on each repair and keeping them informed of progress.
- Sell and manage extended warranties, offering customers peace of mind and additional protection.
- Inspect repair quality, ensuring all work is complete and meets our high standards.
- Notify customers when vehicles are ready for pickup, providing a seamless end-to-end experience.
- Review and explain repairs and associated costs with customers, addressing any questions or concerns they may have.
- Handle minor customer complaints and concerns, resolving issues promptly and professionally.
- Keep the Service Manager informed of all problems and potential problems, fostering a culture of open communication.
Requirements:
- 2+ years of dealership experience, preferably in a service advisor role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving skills, with a focus on finding efficient solutions to complex issues.
Benefits:
- A competitive salary, estimated at $55,000 - $65,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, dental insurance, life insurance, paid vacation, paid holidays, and a 401(k) plan.
- The opportunity to work with a dynamic team, contributing to the success of El Toro Auto Group.
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