Retail Banking Supervisor

2 weeks ago


Herndon, Virginia, United States TD Bank Full time

Compensation Philosophy: TD is dedicated to ensuring fair and equitable remuneration for all employees. The salary range for this position considers various factors influencing compensation decisions, including the candidate's skills, experience, job-related knowledge, and geographic location. It is common for new hires to start below the maximum of the pay range.

Role Overview: The Retail Banking Supervisor is a seasoned leader responsible for overseeing daily service, sales, and operational goals within a banking location. This position emphasizes leading a team to enhance and strengthen customer relationships by providing TD's model of convenience, sales, and personalized service.

Key Responsibilities:

  • Guide a team of service and sales professionals to achieve individual and collective objectives, ensuring exceptional customer experiences and meeting performance targets.
  • Provide daily leadership and direction to the team, ensuring the effective delivery of tailored services while adhering to compliance and regulatory standards.
  • Manage complex sales and service activities, requiring a comprehensive understanding of financial products and customer needs.
  • Drive proactive advice and product recommendations based on customer requirements, leveraging in-depth knowledge of local market trends.
  • Address critical issues and implement appropriate resolutions to enhance customer satisfaction.

Qualifications:

  • Undergraduate degree or equivalent experience.
  • Minimum of 2 years of relevant experience, including supervisory or leadership roles.
  • Proven track record in delivering exceptional customer service.
  • Strong communication skills, both verbal and written.
  • Ability to manage multiple priorities effectively.
  • Familiarity with financial products and services, as well as proficiency in Microsoft Office.

Customer Engagement: Create an inviting atmosphere where team members engage with customers warmly, actively listening and addressing their needs. Contribute to business goals by attracting and retaining customers, fostering referrals, and promoting business growth.

Team Leadership: Support a high-performing team by providing feedback, conducting performance reviews, and ensuring compliance with company policies. Promote a culture of collaboration and shared success.

Commitment to Development: TD is committed to colleague development through regular training, mentorship programs, and career advancement opportunities.

Company Overview: TD is a leading global financial institution, recognized for delivering outstanding customer experiences across North America. We prioritize innovation and customer satisfaction as we shape the future of banking.



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