Shelter Operations Coordinator

2 weeks ago


Catonsville Maryland, United States Community Assistance Network Full time

About Community Assistance Network, Inc. (CAN)
Founded in Baltimore County, Maryland, CAN has been dedicated to addressing the fundamental causes and effects of poverty since 1965. We provide essential services to clients in Baltimore County and neighboring areas through various programs.

Our Mission
CAN is committed to collaborating with the community to create, implement, and support initiatives that enhance personal growth, dignity, stability, and self-sufficiency for individuals facing economic hardships.

Position Overview
The Shelter Operations Coordinator plays a vital role in assisting the Shelter Manager to uphold the Shelter's Mission, Values, and Motto. This position is crucial for ensuring the effective daily operations of the shelter, which includes managing volunteer efforts, overseeing donations, and providing support to both shelter staff and residents.

Key Responsibilities:

  • Support the Shelter Manager in maintaining a safe, clean, and nurturing environment for all residents, including men, women, children, and families.
  • Facilitate clear communication regarding shelter operations and participate in staff meetings as necessary to promote unity among the team.
  • Supervise staff by maintaining open lines of communication and assisting Team Leads with daily challenges.
  • Ensure the Triage Approach is functioning effectively and that Resident Advocates are fulfilling their responsibilities in maintaining facility cleanliness and safety.
  • Monitor the security of shelter residents by adhering to established procedures, including regular facility walkthroughs and logbook documentation.
  • Collaborate with residents to ensure compliance with shelter rules and responsibilities, addressing any behavioral issues as needed.
  • Provide crisis intervention and conflict resolution, demonstrating sensitivity to residents with mental health challenges.
  • Assist in the management of the Homeless Management Information System (HMIS) for accurate tracking of resident entries and exits.
  • Oversee the Shelter Resident Chore list, ensuring timely completion of daily tasks by residents.
  • Support the Shelter Manager in overseeing kitchen operations, ensuring compliance with health regulations and timely meal preparation.

Candidate Profile
The ideal candidate will possess the following qualifications:

  • Minimum of an Associate's Degree or equivalent professional experience; a Bachelor's Degree is preferred.
  • Experience working with homeless or at-risk populations is advantageous; management experience may be considered in lieu of a degree.
  • Strong interpersonal, verbal, and written communication skills.
  • Excellent organizational abilities and the capacity to work effectively under pressure.
  • Self-motivated with the ability to work independently and collaboratively within a team.
  • Proficient in Microsoft Office and other relevant software.
  • A valid driver's license and reliable transportation are required.

Benefits
At CAN, we prioritize the well-being of our employees. We offer a comprehensive benefits package designed to support a healthy lifestyle, including health, dental, and vision insurance. Additional benefits include paid time off, financial and savings programs, 401k employer matching, and access to employee assistance programs.



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