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Customer Success Manager

2 months ago

Dublin, Ohio, United States Logically, Inc. Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Logically, Inc. As a key sales role, this position will drive growth and customer success within our existing customer base.

Key Responsibilities
  • Develop and Execute Customer Success Strategies: Create and implement success roadmaps and strategies for at-risk customers to promote retention and loyalty.
  • Manage Customer Relationships: Foster strong relationships with customers to ensure their needs are met and exceeded.
  • Identify and Pursue Growth Opportunities: Identify expansion sales opportunities for existing customers and work to close transactional opportunities.
  • Collaborate with Cross-Functional Teams: Work closely with marketing, sales, product, service, finance, and engineering teams to ensure a consistent and strong customer message is embedded in processes.
  • Monitor and Analyze Customer Data: Utilize CRM tools to track customer activity, risks, and growth opportunities.
Requirements
  • Associate's Degree in Management, IT, or Related Field: Required.
  • 1-3 Years of Experience in Sales, Customer Success, or Consulting: Required.
  • Proven Track Record of Cross and Upselling: Demonstrated ability to cross and upsell to a defined base with proven success overachieving quota in a complex IT/Security sector.
  • Experience with CRM Tools: Familiarity with CRM tools such as ConnectWise, Salesforce, or Microsoft Dynamics.
  • Strong Communication and Interpersonal Skills: Ability to communicate effectively with customers and various levels of management both verbally and in written form.
About Logically, Inc.

Logically, Inc. is a Managed Security Services Provider (MSSP) offering cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business. We value accountability, customer centricity, quality relationships, and nimbleness, and are committed to creating a fun, supportive work environment where everyone can thrive.