Residential Portfolio Manager

5 days ago


Tempe, Arizona, United States University Partners Full time
Job Overview

We are seeking a highly skilled and motivated individual to fill the position of Community Relations Specialist at University Partners. As a key member of our team, you will be responsible for building and maintaining strong relationships with our residents, ensuring their needs are met and exceeded.

Main Responsibilities:

  • Develop and implement resident retention, marketing, and advertising programs to increase occupancy and revenue.
  • Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc., resolving conflicts in a professional and courteous manner.
  • Work to maintain integrity of community and its employees by monitoring all output, community events, communication to residents/guarantors, social media, and overall community appearance.
  • Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
  • Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed, showcasing versatility and a willingness to learn and grow.
  • Assist with eviction of residents in compliance with court order and directions from Lawyer, adhering to applicable laws and regulations.
  • Create a positive environment for the staff and promotes a quality living experience for the residents, embodying the values of University Partners.
  • Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws, ensuring a safe and inclusive community for all residents.
  • Provide recommendations for capital improvements and manage completion of work with approvals given by Company, driving growth and improvement.
  • Maintain market knowledge and relationships with competitors, completing market survey monthly to stay informed and ahead of the curve.
  • Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts, ensuring seamless transitions.
  • Delegate Entrata data entry to staff for completion of traffic leads, follow-up, work orders, leasing applications, and resident data, ensuring the integrity of the data.

Estimated Salary:$60,000 - $80,000 per annum, based on location and experience.



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