Residential Portfolio Manager
5 days ago
We are seeking a highly skilled and motivated individual to fill the position of Community Relations Specialist at University Partners. As a key member of our team, you will be responsible for building and maintaining strong relationships with our residents, ensuring their needs are met and exceeded.
Main Responsibilities:
- Develop and implement resident retention, marketing, and advertising programs to increase occupancy and revenue.
- Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc., resolving conflicts in a professional and courteous manner.
- Work to maintain integrity of community and its employees by monitoring all output, community events, communication to residents/guarantors, social media, and overall community appearance.
- Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
- Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed, showcasing versatility and a willingness to learn and grow.
- Assist with eviction of residents in compliance with court order and directions from Lawyer, adhering to applicable laws and regulations.
- Create a positive environment for the staff and promotes a quality living experience for the residents, embodying the values of University Partners.
- Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws, ensuring a safe and inclusive community for all residents.
- Provide recommendations for capital improvements and manage completion of work with approvals given by Company, driving growth and improvement.
- Maintain market knowledge and relationships with competitors, completing market survey monthly to stay informed and ahead of the curve.
- Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts, ensuring seamless transitions.
- Delegate Entrata data entry to staff for completion of traffic leads, follow-up, work orders, leasing applications, and resident data, ensuring the integrity of the data.
Estimated Salary:$60,000 - $80,000 per annum, based on location and experience.
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