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Senior AV Systems Project Leader

2 months ago

New York, New York, United States EOS Full time
ABOUT EOS IT SOLUTIONS:

EOS IT Solutions stands as a premier Global Technology and Logistics firm, specializing in Collaboration and Business IT Support services for some of the most significant industry leaders worldwide. Our mission is to deliver innovative solutions rooted in a multi-domain architecture, prioritizing customer satisfaction and a commitment to exceptional service quality. We take pride in fostering partnerships and supporting our employees.

As a truly international IT provider, we excel in delivering our services with global simplicity and trusted transparency.

**NOTE: THIS ROLE MAY INVOLVE UP TO 50% TRAVEL.

KEY RESPONSIBILITIES:
  • Oversee the installation and removal of AV/Telepresence systems.
  • Lead a team of AV Technicians during installation projects.
  • Configure endpoints and supporting infrastructure.
  • Conduct room audits to ensure optimal technology performance.
  • Perform preventative maintenance to prepare equipment and rooms for use.
  • Identify defective or malfunctioning equipment and propose solutions.
  • Complete post-installation assessments.
  • Conduct on-site User Acceptance Testing.
  • Install software updates as necessary.
  • Serve as a point of escalation for technical issues, providing solutions for ongoing faults.
  • Collaborate with the EOS team to deliver AV solutions and services on-site, interfacing with clients according to their requirements and service level agreements.
  • Maintain communication with the management team regarding assignments throughout the day.
  • Provide project reporting and updates.
  • Document and report hardware failures, managing Break/Fix and RMA requests as needed.
  • Supervise and assist with rack building processes.
  • Travel to client sites nationally as required.
QUALIFICATIONS:
  • Proven experience leading teams of AV Technicians or Engineers.
  • Experience in terminating, configuring, and programming equipment such as Extron, Cisco, Crestron, and/or AMX.
  • Ability to read and interpret plans to ensure accurate execution and necessary configurations.
  • Demonstrated experience in AV/VC integrations.
  • Exhibit agility and a strong sense of urgency.
  • Responsive and efficient with excellent customer interaction skills, demonstrating a high level of professionalism.
  • Possess a problem-solving mindset, viewing challenging technical issues as intriguing opportunities.
  • Comfortable working in a fast-paced, demanding environment, able to think independently and self-motivate.
  • Engaged in ongoing technical development.
  • Willing and able to travel globally as required.
  • Reliable and responsible, capable of working independently as well as part of a team.
  • Strong organizational and time management skills with a proven ability to manage multiple priorities.
  • Excellent written and verbal communication skills.
  • Critical thinking and problem-solving abilities are essential.
  • Flexible and adaptable to changes in work hours to meet customer needs.
  • A motivated team player.
TECHNICAL EXPERTISE:
  • Control Systems (Crestron, AMX, Extron)
  • Audio Systems (BIAMP, QSC, POLYCOM)
  • Video Systems (Cisco, Polycom)
EOS is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage individuals to explore opportunities at EOS regardless of gender, age, race, national origin, disability, or any other non-merit factor.

Compensation Range:

$80,000-$100,000 USD