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IT Systems Operations Manager

2 months ago

Norfolk, Virginia, United States Careers@Gov Full time

Role Overview

The Monetary Authority of Singapore (MAS) serves as the central bank and integrated financial regulator of Singapore.

In its capacity as a central bank, MAS is dedicated to fostering sustained, non-inflationary economic growth through effective monetary policy and thorough macroeconomic surveillance and analysis. It oversees Singapore's exchange rate, manages official foreign reserves, and ensures liquidity within the banking sector.

As an integrated financial supervisor, MAS is committed to maintaining a robust financial services sector through its comprehensive oversight of all financial institutions in Singapore, including banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. Additionally, it plays a vital role in ensuring well-functioning financial markets, promoting sound conduct, and enhancing investor education.

MAS collaborates with the financial industry to position Singapore as a vibrant international financial hub. It supports the development of infrastructure, the adoption of technology, and the enhancement of skills within the financial sector.

Join us if you are genuinely interested in making a significant impact on Singapore's economic and financial landscape.

Key Responsibilities

The Data and Collaboration Platforms Division is tasked with the conceptualization, implementation, and management of enterprise-wide data and collaboration solutions. You will be an integral part of a dynamic team responsible for IT Systems within the division.

In this role, you will be expected to engage in the following areas:

  • Stakeholder Relationship Management
  • Business Analysis and Solution Design
    • Collaborate with business units to design and deliver solutions that meet user needs through various interactions over time.
    • Align service/business/functional requirements with solution/application system/technical requirements, ensuring consistency with the overall project architecture.
  • Vendor Management
    • Oversee outsourced vendors and in-house contractors to fulfill IT service delivery and operational needs.
    • Conduct procurement processes.
  • Governance, Risk, and Compliance
    • Ensure adherence to ICT Governance policies and standards.
    • Implement risk management frameworks for projects and products.
  • Project Management and Quality Assurance
    • Plan and manage IT projects, ensuring alignment with business objectives within established parameters.
    • Assure the quality of systems and applications through effective quality management practices.
  • Operations, Maintenance, and User Support
    • Direct the daily operations of IT services.
    • Lead incident response and resolution efforts, collaborating with various stakeholders to maintain system availability.
    • Monitor product vulnerabilities and manage patch implementations.
    • Handle change requests, service requests, and production support issues to meet service level agreements.
    • Review post-production issues, identify root causes, and collaborate with vendors on preventive measures.
    • Support system implementations, software/hardware upgrades, and security patches.
    • Continuously measure and enhance the performance of IT services.

Qualifications

  • Bachelor's Degree with 8-10 years of relevant experience in project management, business analysis, and system operations.
  • Proven experience in project management, vendor management, incident management, problem management, and release management.
  • Strong capability in managing relationships with business, IT, and senior stakeholders.
  • Solid understanding of technical aspects of systems integration across diverse technologies.
  • Excellent communication skills with the ability to influence and achieve consensus among multiple stakeholders.
  • Familiarity with relevant government manuals is advantageous.
  • Strong analytical skills with the ability to multitask and deliver results promptly.
  • Self-motivated, creative, and team-oriented individual with strong interpersonal and organizational skills.
  • Exceptional technical troubleshooting abilities.
  • Comprehensive knowledge of coding languages, databases, application architecture, cloud technologies, and IT security.

This is a contract position. As part of the selection process, candidates may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be informed of their application status within a specified timeframe.