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Technical Account Manager

1 month ago

San Francisco, California, United States Check Full time
Unlock the Full Potential of Embedded Payroll

At Check, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. As a Technical Account Manager, you'll serve as the technical and product expert for our partners, managing key stakeholder relationships and aligning strategic product visions and roadmaps.

Key Responsibilities:
  • Serve as the subject matter expert for Check's partners to achieve their technical and business goals
  • Own the post-sales technical strategy for partners and ensure understanding and alignment of mutual roadmaps
  • Provide clear technical guidance on Check's solutions
  • Establish and own relationships with key technical stakeholders, from engineers to product owners and to C-suite executives
  • Be an external advocate for innovation and early adoption of Check products to partners and an internal advocate of partner needs to Check teams
  • Serving as the escalation point for technical incidents and issues that arise beyond the normal Check support channels
Requirements:
  • Demonstrated over 4 years of experience in a role centered on driving the success of external customers
  • Strong communication skills and executive presence
  • Possesses hands-on technical experience working with APIs and proficiency in navigating code and technical infrastructures
  • Enjoys' learning new technologies and adapting to evolving environments
  • Strong commitment to building relationships with key partners and internal stakeholders
  • Capable of managing competing priorities and delivering results with an entrepreneurial mindset
  • Displays intellectual curiosity and comfort in navigating uncertainty
What We Offer:
  • Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage
  • Stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses

We're an Equal Opportunity employer and welcome applications from diverse candidates. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S.