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Customer Service Supervisor

2 months ago

New York, New York, United States DIG Chefs-In-Training Full time
Job Overview

Position: Customer Service Team Leader

Compensation: $19 - $23/hr plus tips*
*Based on experience

Base pay prior to tips: $2-4/hour from a pooled tips system

Interested in a flexible 4-day workweek while maintaining full-time hours?

This option is available as a voluntary benefit for those who wish to participate, featuring four swing shifts commencing between 10 am and Noon each day, lasting for 9 hours and 45 minutes, inclusive of a lunch break.

ROLE SUMMARY: As a Customer Service Team Leader, you will have the chance to work in a collaborative environment, focusing on enhancing guest interactions and ensuring a positive experience. We are looking for individuals who embody a proactive attitude and a team-oriented spirit to guarantee smooth restaurant operations.

ABOUT US:

Our kitchens are centered around individuals who possess a genuine passion for quality food and efficient restaurant management. We nurture those eager to share their love for culinary arts and transform them into proficient chefs and hospitality professionals. You will progress in understanding various roles within the restaurant, work with food, develop leadership capabilities, and thrive in our dynamic culinary setting.

If you seek a community where education, purpose, and quality matter, we welcome you to explore this opportunity.

BENEFITS:

  • Growth opportunities within a collaborative environment
  • Competitive compensation: $17-19/hour based on experience
    • Paid Time Off
    • Holidays such as Thanksgiving and Christmas off
    • Flexible scheduling options: Part-Time and Full-Time
    • Optional 4-Day Workweek with Full-Time Hours
  • Complimentary meals during shifts
  • Commuter benefits available

YOUR RESPONSIBILITIES:

  • Adhere to established recipes for preparing, mixing, and cooking various ingredients.
  • Gain experience across different kitchen stations including Garde Manger, Grill, Roast, Market line, Concierge, and Delivery/Packout.
  • Engage with guests regarding current menu items, seasonal offerings, and ingredient sourcing.
  • Support the team during both peak and off-peak service times by assisting wherever needed.
  • Maintain mobility in the kitchen for extended periods; physical tasks may be performed with or without reasonable accommodations.
  • Help uphold health and safety standards by adhering to Department of Health regulations and our internal food safety protocols.

YOUR QUALIFICATIONS:

  • A willingness to learn culinary techniques and skills.
  • A commitment to delivering exceptional experiences for both employees and guests.
  • A strong work ethic and dedication to teamwork.
  • Excellent communication abilities.
  • A keen eye for detail and problem-solving skills.
  • The capacity to meet the physical demands of the role, including lifting up to 25 pounds frequently and up to 50 pounds occasionally; these requirements may be fulfilled with or without reasonable accommodations.

Note:

The responsibilities of this position may evolve over time. DIG reserves the right to modify duties and responsibilities at its discretion. This job description is intended to provide a general overview of the role and is not exhaustive.

DIG is an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related conditions, unemployment status, gender identity or expression, transgender status, marital status, domestic violence, sexual violence, stalking victim status, national origin, citizenship, disability, military status, genetic information, familial status, or any other protected characteristic under applicable law.