Service Delivery Manager

4 weeks ago


Renton, Washington, United States BIG O TIRES - RENTON Full time
Job Overview

As a Service Manager at Big O Tires - Renton, you will be responsible for overseeing the daily operations of our service department. This includes managing a team of technicians, ensuring high-quality service delivery, and maintaining compliance with company policies and procedures.

Key Responsibilities
  • Service Quality: Supervise and direct the repair and maintenance quality of our service department to ensure it meets the highest standards.
  • Customer Engagement: Explain service recommendations and options to customers, providing them with a clear understanding of the services we offer.
  • Team Support: Pitch in when there is a staffing shortage to ensure seamless service delivery.
  • Talent Acquisition: Assess the skills and abilities of applicants for auto repair positions to ensure they meet our high standards.
Requirements

To succeed in this role, you will need excellent leadership and communication skills, as well as a strong understanding of automotive services and repair procedures.



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