Technical Support Specialist

3 weeks ago

Washington, Washington, D.C., United States Mainspring Full time
Tier 2 Field Engineer - MSP

MainSpring, Inc. is seeking an experienced and forward-thinking Tier 2 Field Engineer - MSP to provide technical support for a variety of clients in the DC-MD-VA metro area.

Key Responsibilities:
  • Provide proactive network and infrastructure administration analysis and support for clients
  • Troubleshoot and resolve IT-related issues requiring an onsite presence
  • Assist project engineers with new client onboardings
Requirements and Qualifications:
  • Minimum 4 years' experience providing technical support for desktop and server level operating systems and applications
  • Strong technical skills supporting Microsoft Server 2016 or newer required
  • Strong working knowledge of Microsoft Active Directory, DNS, and Group Policy
  • Ability to install, configure and troubleshoot Microsoft Windows 10 and MacOS Catalina and newer operating systems
  • Knowledge and experience with virtual environments (AWS, Azure, VMware, Hyper-V)
  • Experience supporting Microsoft Office 365
  • Working knowledge of firewall technologies
  • Ability to troubleshoot computer and peripheral hardware issues
  • Ability to manage outside vendors to resolve client service requests
  • Excellent customer service skills and strong interpersonal communication skills
  • Fluent English language skills with experience providing recommendations to clients
  • Own reliable transportation, have a clean driving record and willing to travel in and around the Washington DC metro area
  • Demonstrated ability to work both independently and as part of a team
  • Demonstrated ability to analyze problems and make decisions
  • Effective multi-tasking skills and ability to succeed in fast-paced work environments
About MainSpring:

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian's 50 Great Places to Work and countless awards for employee programs, growth and innovation.

We offer a comprehensive benefits package, including medical, dental and vision coverage, 401k + company matched contributions, group term life and accidental death and dismemberment coverage, short-term and long-term disability coverage, health reimbursement account, 7 paid holidays + 1 floating holiday, paid time off, bonus plans, tuition reimbursement program, employee assistance program, employee referral program, dynamic recognition and rewards, work with industry-leading talent, promotion and advancement tracks.

  • Technical Support Specialist

    4 days ago

    Washington, Washington, D.C., United States R & W Group Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a Technical Support Specialist to join our team at R & W Group. As a Technical Support Specialist, you will be responsible for providing technical assistance to attorneys, paralegals, and support staff within the IT department.Responsibilities:Assist with software and hardware issues,...

  • IT Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States 1872 Consulting Full time

    Job Title: IT Technical Support SpecialistAt 1872 Consulting, we are seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing Level II technical hardware and software support to our clients.Key Responsibilities:Assist users in resolving computer-related problems,...

  • Technical Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States R & W Group Full time

    Job Summary: R & W Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Assist with software and hardware issues, including investigating and resolving problemsServe as a liaison between clients...

  • IT Technical Support Specialist

    9 hours ago

    Washington, Washington, D.C., United States 1872 Consulting Full time

    Job Title: IT Technical Support SpecialistWe are seeking a highly skilled IT Technical Support Specialist to join our team at 1872 Consulting.Job SummaryThe IT Technical Support Specialist will be responsible for providing Level II technical hardware and software support to our clients. This includes facilitating and resolving a wide variety of requests,...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Go intellects Inc Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Go intellects Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.ResponsibilitiesProvide technical support for desktop and laptop computers, mobile devices, and other IT equipment.Diagnose...

  • Technical Support Specialist II

    2 weeks ago

    Washington, Washington, D.C., United States The MIL Corporation Full time

    Job Title: Technical Support Specialist IIThe MIL Corporation is seeking a highly skilled Technical Support Specialist II to join our team in Washington, DC. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our Federal Government client.Key Responsibilities:Provide Tier II technical support for all...

  • Technical Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States ASRC Federal Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ASRC Federal. The successful candidate will provide technical assistance to our PEO Digital customer, ensuring seamless operation of their NMCI services.Key ResponsibilitiesOrder new NMCI seats and request changes to existing servicesTrack and resolve day-to-day...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States ASRC Federal Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ASRC Federal. The successful candidate will provide technical assistance to our PEO Digital customer, ensuring seamless operation of their NMCI services.Key ResponsibilitiesOrder new NMCI seats and request changes to existing servicesTrack and resolve day-to-day...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States The Phoenix Group Full time

    Job SummaryThe Phoenix Group is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff members.Key ResponsibilitiesTechnical Support: Respond to and resolve all technical support requests in a timely and professional...

  • Senior Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States TASC Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at TASC. As a key member of our technical support team, you will be responsible for providing expert-level technical support for our cloud-based contact center solutions.Key ResponsibilitiesProvide high-level technical support for CCaaS Genesys Cloud CX incidents...

  • Engineering Technical Support Specialist

    6 days ago

    Washington, Washington, D.C., United States Serco North America Full time

    Job SummarySeeking a highly skilled Technical Support Specialist to join our team at Serco North America. As a Technical Support Specialist, you will be responsible for providing technical support for requirements development, concept development, engineering, integration and test, and performance analysis as tasked by Technical Division stakeholders.Key...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States FLASH Technology Group Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at FLASH Technology Group. As a key member of our support team, you will be responsible for troubleshooting, installing, and supporting the configuration of hardware devices both domestically and internationally.Key ResponsibilitiesTroubleshoot and resolve technical...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States The National Academies of Sciences, Engineering, and Medicine Full time

    Job Summary:The National Academies of Sciences, Engineering, and Medicine is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues related to software, hardware, and network...

  • Technical Support Specialist

    1 month ago

    Washington, Washington, D.C., United States ProSphere Full time

    Job SummaryProSphere is seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive exceptional service.Key ResponsibilitiesManage user accounts, applications, and...

  • Help Desk Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Prolim Global Full time

    Job Title: Help Desk Technical Support SpecialistWe are seeking a skilled Help Desk Technical Support Specialist to join our team at Prolim Global. As a Help Desk Technical Support Specialist, you will be responsible for resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software,...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States The National Academies of Sciences, Engineering, and Medicine Full time

    Job Summary:The National Academies of Sciences, Engineering, and Medicine is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users, troubleshooting and resolving technical issues related to software, hardware, and network...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Job SummarySAIC is seeking a skilled Technical Support Specialist to support a large federal government agency. The successful candidate will perform on-site, at a secure government location, on one of three shifts, including some weekends and holidays.Key ResponsibilitiesPerform advanced maintenance, support, and upgrades for complex operating systems and...

  • Technical Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Job SummaryWe are seeking an experienced and motivated Technical Support Specialist to provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support.Key ResponsibilitiesProvide creative solutions to customer problems to ensure customer satisfaction and productivity.Coordinate customer and support issues to ensure...

  • IT Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Artech LLC Full time

    Job Summary:Artech LLC is seeking a skilled and qualified IT Technical Support Specialist to join our team. As a Help Desk Tier 2 Technician, you will provide second-level support for all incident and service requests that have been escalated by the Service Desk.Key Responsibilities:Provide high-level customer service to all customers, including effective...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Addison Group Full time

    Job OverviewAddison Group is seeking a skilled Tier II-Tier III Technical Support Specialist to join our team in downtown Washington DC. As the first point of contact for all computer hardware and software-related inquiries, this role requires strong communication skills and the ability to interact professionally with a diverse group of technical personnel,...