VP, Service Delivery Leader

5 days ago


Covington, United States Fidelity Investments Full time

Job Title: VP, Service Delivery Leader - Retirement Services

Job Summary:

Fidelity Investments is seeking a highly experienced and skilled VP, Service Delivery Leader - Retirement Services to lead our service delivery team and ensure the highest level of client satisfaction. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive business growth, improve client relationships, and enhance our service delivery capabilities.

Key Responsibilities:

  • Develop and execute business plans to drive growth and improve client relationships
  • Lead and manage a team of service delivery professionals to ensure exceptional client service
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain strong relationships with clients to understand their needs and preferences
  • Stay up-to-date with industry trends and best practices to ensure Fidelity remains a leader in service delivery

Requirements:

  • 10+ years of experience in service delivery or a related field
  • Proven track record of driving business growth and improving client relationships
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Ability to work in a fast-paced environment and adapt to changing priorities

About Fidelity Investments:

Fidelity Investments is a leading provider of financial services, with a commitment to helping individuals and families achieve their financial goals. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.



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