VP, Service Delivery Leader- Retirement Services

3 months ago

Covington, United States Fidelity Investments Full time

Job Description

:

Join our multifaceted and innovative team as a Vice President of Service Delivery (VPSD) and you will be accountable for overall service delivery across all products for a number of clients

The Expertise We’re Looking For

Requires a minimum of 10 years related experience with a proven understanding of the following benefits areas: Defined Contribution administration, Pension administration, Health & Welfare administration, and/or Benefits Consulting BS/BA.

The Purpose of Your Role

The VPSD ensures that Fidelity delivers industry leading coordinated outsourcing services in the most efficient manner, providing the greatest overall value and ensuring a high degree of client happiness. The VPSD takes the lead in developing and running a consistently robust client service team.

The Skills You Bring

Strong leadership, influencing and negotiation skills and a demonstrated ability to advise efforts, apply client management, project management, record keeping and regulatory concepts and methodologies in a creative and beneficial way. Consistent track record to lead, handle, and mentor a team in a dynamic client based environment. Proven ability to balance customer service and happiness with sound business judgment; ability to evaluate broad business issues and engage appropriate parties at all levels of the Fidelity and client organizations. Strong oral and written communication and executive presentation skills.

The Value You Deliver

Support Managing Director in the development of Client business Plan/Strategy. Broadening number of relationships across client base. Acting as Client advocate internally. Representing Fidelity Leadership at Client. Client Senior Management escalation point for multi-product service issues or second escalation for single product service issues. Partnering with Functional Business Unit Heads to drive margin improvement and process efficiencies. Ensuring adherence to client contract/SOS and execution of contract administration. Driving periodic detail level review at product level via CSM (e.g. ensure process for CSM monitoring of SOS and product specific SLA's, commitments, etc. Leading & managing recurring cross product client team governance routines to review/status on issues/actions/event planning and preparedness. Communicating internally to ensure Work/Demand plan is established. Coordinating communication of integrated product/service model updates, i.e. NetBenefits improvements. Coordinating and deliver recurring client reporting, i.e. service assessment, SLA adherence, and fee at risk credits, etc. Completing reporting and maintain open communication internally regarding service assessment and ongoing client activities. Leading/running recurring Governance routines with matrix team that leads account.

How Your Work Impacts the Organization

You will work collaboratively with the Managing Director and other Fidelity senior leaders, and develop a direct relationship with the client to help them make well-informed decisions regarding the delivery of administration services to their employees.

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Certifications:

  • Vice President of Member Services

    3 weeks ago

    Covington, Kentucky, United States Molina Healthcare Full time

    Position Overview The Vice President of Member Services is accountable for overseeing all aspects of Member and Provider Services, which encompasses Workforce Management, Reporting, Data & Analytics, Quality Assurance, Business Solutions, Vendor Performance, and Telephony across Medicaid, Medicare, and Marketplace. This role involves the development and...

  • Vice President of Member Services

    3 weeks ago

    Covington, Kentucky, United States Molina Healthcare Full time

    Position Overview The Vice President of Member Services is accountable for overseeing all aspects of Member and Provider Services, which encompasses Workforce Management, Reporting, Data & Analytics, Quality Assurance, Business Solutions, Vendor Performance, and Telephony across Medicaid, Medicare, and Marketplace. This role involves formulating and...

  • HVAC Service Technician

    2 weeks ago

    Covington, Georgia, United States Peppers Heating & Air Conditioning Service Inc. Full time

    Job SummaryPeppers Heating & Air Conditioning Service Inc. is seeking a skilled and experienced HVAC Service Technician to join our team. As a key member of our Service Department, you will be responsible for conducting HVACR servicing jobs promptly and efficiently.Key ResponsibilitiesService Delivery: Perform routine HVACR service activities without direct...

  • Retirement Planning Specialist

    11 hours ago

    Covington, United States Golden Reserve LLC Full time

    About Golden Reserve LLCGolden Reserve LLC is a leading financial services company that is revolutionizing the way retirees plan for their financial future. We are seeking an experienced Retirement Planner to join our team and help us achieve our mission of providing exceptional financial services to our clients.Job SummaryWe are looking for a highly skilled...

  • Retirement Planning Specialist

    7 days ago

    Covington, Kentucky, United States Golden Reserve LLC Full time

    Join Our Team as a Retirement Planning SpecialistAbout Golden Reserve LLCGolden Reserve LLC is a leading financial services company that is revolutionizing the way retirees plan for their financial future. We are seeking an experienced Retirement Planning Specialist to join our team and help us achieve our mission of providing exceptional service to our...

  • Clinical Services Coordinator

    4 days ago

    Covington, United States Alleghany Highlands Community Services Full time

    About the RoleWe are seeking a highly skilled Clinical Services Coordinator to join our team at Alleghany Highlands Community Services. As a key member of our team, you will provide critical services and support to individuals with behavioral health challenges and intellectual and developmental disabilities.ResponsibilitiesProvide clinical, case management,...

  • Food Services Specialist

    3 days ago

    Covington, Virginia, United States Alleghany Highlands Community Services Full time

    ### Job Summary We are seeking a skilled Food Services Specialist to join our team at Alleghany Highlands Community Services. As a key member of our staff, you will play a vital role in ensuring the health and well-being of our residents by providing high-quality food services. ### Responsibilities * Prepare and serve meals that meet the dietary needs and...

  • Catering and Event Services Coordinator

    3 weeks ago

    Covington, Kentucky, United States Embassy Cincinnati Rivercenter Full time

    Job Overview:The Catering and Convention Services Manager plays a crucial role in achieving the catering and food and beverage sales objectives that align with the overall success of the hotel. This position is tasked with effectively managing client relationships and ensuring compliance with contracted food and beverage requirements. The individual will...

  • Clinical Supervisor

    7 days ago

    Covington, United States Youth Villages Full time

    Clinical SupervisorJob SummaryThe Clinical Supervisor is responsible for the overall direction, coordination, and evaluation of the counselors. This role requires a strong leader who can provide support and guidance to team members while ensuring the delivery of high-quality services to youth and families.Key ResponsibilitiesProvide clinical supervision to...

  • Vice President, Executive Services Engagement Team Leader

    3 weeks ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Job Overview: The Position The Vice President, Executive Services Engagement Team Leader is an integral part of the leadership team within the Executive Services Product Area, which operates under the Wealth Solutions Domain. The Executive Services (ES) division specializes in providing comprehensive planning, expert guidance, and personalized service to...

  • Catering and Event Services Coordinator

    3 weeks ago

    Covington, Kentucky, United States Embassy Cincinnati Rivercenter Full time

    Position Overview:The Catering and Convention Services Manager plays a pivotal role in achieving the catering and food and beverage sales objectives that align with the hotel's overall performance. This individual is tasked with delivering exceptional service to clients and groups while ensuring adherence to the contracted food and beverage minimums....

  • Food Services Specialist

    3 weeks ago

    Covington, Virginia, United States Alleghany Highlands Community Services Full time

    Job Title: Dietary AideA career with Alleghany Highlands Community Services offers a unique opportunity to make a meaningful impact in the lives of individuals with behavioral health challenges and intellectual and developmental disabilities.About Alleghany Highlands Community ServicesAlleghany Highlands Community Services is a community-based organization...

  • Nutritional Services Coordinator

    3 weeks ago

    Covington, Virginia, United States Alleghany Highlands Community Services Full time

    Position OverviewA $500 sign-on bonus is available in accordance with AHCS policy.Alleghany Highlands Community Services is dedicated to providing essential support and services to individuals facing behavioral health challenges as well as those with intellectual and developmental disabilities. This role is primarily focused on ensuring that residents...

  • Culinary Services Coordinator

    1 week ago

    Covington, Virginia, United States Alleghany Highlands Community Services Full time

    Sign-On Bonus: A $500 sign-on bonus is available in accordance with AHCS policy. About the Role: Alleghany Highlands Community Services is dedicated to providing essential services and support to individuals facing behavioral health challenges as well as those with intellectual and developmental disabilities. This role is primarily focused on ensuring that...

  • Food Services Specialist

    4 months ago

    Covington, United States Alleghany Highlands Community Services Full time

    Job DescriptionJob Description$500 sign-on bonus is available in accordance with AHCS policy.Alleghany Highlands Community Services provides services and support to individuals in our community with behavioral health challenges and intellectual and developmental disabilities. This position is primarily responsible for ensuring residents have meals per...

  • Food Services Specialist

    2 months ago

    Covington, United States Alleghany Highlands Community Services Full time

    $500 sign-on bonus is available in accordance with AHCS policy. Alleghany Highlands Community Services provides services and support to individuals in our community with behavioral health challenges and intellectual and developmental disabilities. This position is primarily responsible for ensuring residents have meals per prescribed dietary needs and...

  • Route Service Tech

    4 months ago

    Covington, United States Sharps Medical Waste Services Full time

    Job DescriptionJob DescriptionDescription:Come join the 2nd largest Medical Waste Service Provider in the country for an exciting position! We provide excellent customer service to local hospitals and healthcare professionals and represent one of the most prominent companies in the Medical Waste Industry. Join an economically stable industry that offers you...

  • Customer Service Representative

    4 days ago

    Covington, United States Advance Financial Full time

    Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service.What You'll Do Assist customers online, in person, and over the phone Welcome customers and work to provide the best customer experience possible Help customers with loans, check cashing, wire transfers, money orders, and...

  • Transformational Business Leader

    1 week ago

    Covington, Kentucky, United States Fidelity Investments Full time

    About the Role:Fidelity Investments is seeking a highly skilled and experienced Transformational Business Leader to join our team as a Performance Delivery Director. As a key member of our Performance Delivery team, you will be responsible for delivering business assessments and operating model transformation, leading significant cross-functional projects,...

  • Service Technician

    2 months ago

    Covington, United States Peppers Heating & Air Conditioning Service Inc. Full time

    Job DescriptionJob DescriptionPeppers Heating and Air Conditioning is looking for an experienced residential hvac service technician.Paid TrainingCareers Advancement OpportunitiesFlexible SchedulingCompetitive CompensationYear-Round WorkSpiffs, Rewards, & Employee ContestsCustomer-based activities involved in this position require an individual who is...