Customer Experience Ambassador

1 week ago


Beaumont, Texas, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will play a critical role in delivering exceptional customer experiences, driving sales, and supporting store operations.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and ask open-ended questions to learn about their project needs.
  • Sales and Service: Process customer transactions efficiently and professionally. Use product knowledge to drive sales and suggest services to customers.
  • Store Operations: Assist with opening and closing procedures, ensure store compliance, and maintain a clean and organized store environment.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1+ year of supervisory experience in a customer-centric environment.
  • Availability: Must be available to work a variety of shifts, including days, evenings, weekends, and holidays.
What We Offer
  • Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
  • Benefits: Eligible team members receive medical, dental, and vision benefits, as well as paid time off and sick leave.
  • Professional Development: We invest in our team members' growth and development through training and education programs.


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