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Customer Experience Specialist

2 months ago

Beaumont, Texas, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and provide personalized service to create a positive shopping experience.
  • Sales and Service: Process customer transactions efficiently and accurately, while maintaining a high level of professionalism and product knowledge. Assist customers with finding products and provide recommendations to drive sales.
  • Store Operations: Assist with opening and closing procedures, maintain a clean and organized store environment, and ensure compliance with company policies and procedures.
  • Team Leadership: Lead by example, observe and coach team members, and assist with delegating tasks to ensure the store runs smoothly.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of supervisory experience in a customer-centric environment preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 49 pounds and stand for long periods.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career growth and advancement.
  • Benefits package, including medical, dental, and vision insurance.
  • Tuition reimbursement and education assistance.
  • Team member discount and recognition programs.