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Bilingual Support Specialist

2 months ago

Cicero, Illinois, United States National Youth Advocate Program Full time
Job Overview

Location
Cicero, IL

Required Education
High School Diploma

Job Sector
Nonprofit - Social Services

About Us

The National Youth Advocate Program has been dedicated to serving communities and clients since its inception in 1978. Our continuous growth enables us to innovate and expand our programs to address the evolving needs of those we assist. We provide tailored services for families and individuals across four key areas: Prevention/Intervention, Positive Youth Development, Out-of-Home Placement, and Reunification/Permanency.

We seek compassionate individuals who are committed to making a positive impact in the lives of our clients and communities. NYAP is devoted to supporting those who join our team, looking for team members eager to contribute meaningfully to the welfare of children, youth, and families.

Working with NYAP
  • Our core value is a commitment to prioritizing the best interests of children, youth, and their families.
  • Generous time off: 22 days annually plus 11 paid holidays.
  • Comprehensive medical, dental, and vision coverage.
  • Competitive salaries and benefits, including a 401(k), Summer Hours Off, and Work Anniversary Trips.
  • Additional perks: Mileage reimbursement, phone allowance, student loan repayment assistance, and ongoing training opportunities.
Position Title: Case Aide

Role Summary

Upon contract award, Case Aides will collaborate closely with the Case Manager and Lead Case Manager as part of the reunification program. The Case Aide is responsible for assisting with daily tasks to ensure timely delivery of case management services to youth. This role requires flexibility, organization, and efficiency, with the potential for extended hours and weekend work.

Key Responsibilities

The Case Aide will undertake various duties, including but not limited to:
  • Ensuring youth are properly enrolled in the internal intake system.
  • Conducting and securing an inventory of youth's personal belongings.
  • Filing and uploading necessary placement documents to the designated software.
  • Facilitating two weekly telephonic contacts with the youth's family or primary caregiver.
  • Coordinating incoming calls between youth and approved family members or caregivers.
  • Assisting with legal service providers' presentations on 'Know Your Rights.'
  • Facilitating communication between attorneys and clients as needed.
  • Providing transportation for clients to essential program services, including court appointments and interviews.
  • Creating and maintaining client intake case files with necessary documentation.
  • Assisting with the organization and maintenance of physical and electronic records.
  • Compiling files for regulatory representatives upon request.
  • Supporting case management in preparing discharge packets and conducting exit orientations.
  • Conducting follow-up service calls 30 days post-reunification.
  • Coordinating travel arrangements for staff transporting youth.
  • Assisting with fingerprint services for family reunification.
  • Demonstrating strong organizational skills and the ability to manage multiple priorities effectively.
  • Exhibiting proficiency in verbal communication and translating information into clear written communication.
  • Providing services to a diverse clientele, including refugees and minority families.
  • Working collaboratively across functions while maintaining high-quality work under pressure.
  • Exercising confidentiality and independence in work tasks.
  • Demonstrating comfort with technology and learning new software applications.
Minimum Qualifications
  • High School Diploma; Bachelor's degree preferred.
  • Four years of experience in a professional environment preferred.
  • Bilingual fluency in English and Spanish is required.
  • Proven ability to think strategically and adapt to changing environments.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Valid driver's license, reliable transportation, and good driving record.
  • Proficient in using computers, smartphones, and relevant software applications.
Additional Skills
  • Compassionate and supportive approach to working with people.
  • Passion for impactful work that makes a difference.
  • Commitment to excellence and continuous improvement.
  • Strong customer service and communication abilities.
  • Awareness and sensitivity to cultural diversity.
  • Self-motivated and enthusiastic.
  • Strong organizational and administrative capabilities.
  • Able to work independently and collaboratively as part of a team.
COVID-19 Considerations:

In line with our commitment to community health, NYAP requires all employees, contractors, interns, and volunteers to be fully vaccinated against COVID-19, unless exempted by law. For further details, please reach out to Human Resources.

NYAP was established in Ohio and has expanded to 10 states, continually developing innovative programs for communities and families. We offer a competitive compensation and benefits package, including major medical, dental, vision, 401K, student loan assistance, and generous paid time off. If you share our vision, we invite you to explore the possibilities with us.