Account Manager LMS

4 weeks ago

New York, New York, United States Time Out Group Plc Full time
Job Description

At Time Out Group Plc, we are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of local business customers, focusing on helping them set up social, OOH, and digital campaigns, looking after up-sell opportunities and renewal across the lifetime of the campaign.

This role requires a strong commercial acumen, solid copywriting experience, and ideally some knowledge of video and video editing skills. You will also have experience working with PR companies and knowledge of general business principles and practice. Excellent spoken and written English is a must, as well as the ability to work well under pressure and manage results through others.

Key Responsibilities:

  • Build and maintain ongoing relationships with venues to constantly reaffirm their engagement with our products.
  • Provide day-to-day support by handling & resolving queries, ad-hoc requests and complaints via various contact channels.
  • Activate campaign activity, ensure initial engagement with venues to enable their accounts and deliver training for specific product features.
  • Work with venues to optimise their listings and demonstrate outstanding market knowledge to provide insight into client campaigns and ROI conversations.
  • Act as a first point of contact for resolving any issues which may affect the performance and retention of customer accounts.
  • Ensure delivery of additional products within deadlines and in accordance with client requirements.
  • Maintain an accurate contact activity log for all past, current and future support tasks within internal CRM system.
  • Contact clients weekly, with an emphasis on both trust building and in-depth analysis of upcoming marketing activities.
  • Upsell additional products & services to clients and add additional venues subscriptions where possible to bolster own portfolio.
  • Manage a new business portfolio of restaurant/bar/things to do groups and generate additional revenue through these relationships.
  • Meet revenue & retention targets and individual MBOs every month.

About our culture:

At Time Out Group Plc, we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other.

We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group Plc:

Time Out Group Plc is a dynamic, pioneering brand that helps our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. Through Time Out Media and Time Out Market, we distribute our high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries.

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