Hotel Guest Services Supervisor

7 days ago


Danville, Virginia, United States Caesars Entertainment Full time
Hotel Guest Services Supervisor Job Description

Caesars Entertainment is seeking a Hotel Guest Services Supervisor to join our team. The successful candidate will be responsible for overseeing the front desk operations, including guest check-in and check-out processes, and ensuring that procedures are followed and guests are helped quickly and in a courteous and safe manner.

About the Role:

  • This is a full-time position with a competitive salary of $55,000 - $75,000 per year, depending on experience.
  • The successful candidate will work closely with the Front Office Manager to create shift schedules and approve time, and will be responsible for training, motivating, and evaluating staff to ensure they receive adequate guidance and resources.
  • The role also involves counseling, guiding, and instructing Front Desk Agents in their daily performance, and ensuring guest satisfaction.
  • Strong organizational multitasking and problem-solving skills are essential for this role, as well as the ability to uphold and demonstrate the highest level of integrity in all situations.

Key Responsibilities:

  • Train, motivate, evaluate, supervise, and assist in hiring staff to ensure they receive adequate guidance and resources.
  • Create shift schedules and approve time when assigned by the Front Office Manager.
  • Supervise and direct guest check-in and check-out processes, ensuring procedures are followed and guests are helped quickly and in a courteous and safe manner.
  • Counsel, guide, and instruct Front Desk Agents in their daily performance, providing exceptional leadership and ensuring guest satisfaction.
  • Count Managers' Bank and cash in Paid Outs daily at the Main Cage, and oversee hotel operations as Manager on Duty in the absence of the Front Office Manager.
  • Perform other duties as assigned by management.

Requirements:

  • A high school diploma or GED is required, along with 2+ years of experience working as a supervisor.
  • Casino/Hotel experience is preferred but not required.
  • Good experience with office machines, such as fax machines and printers, and proficiency in MS Office, particularly Excel and Word.
  • Strong communication and interpersonal skills are essential for this role.


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