Application Support Specialist
2 weeks ago
Overview:
NFI Industries is seeking a skilled Application Support Specialist to join our Data & Development team within the Information Technology organization. As a key member of our team, you will provide exceptional customer service and technical support to internal and external end-users with complex enterprise application-related issues.
Responsibilities:
- Provide excellent customer service and support to technical and non-technical end-users for complex, business-related technical issues.
- Evaluate, troubleshoot, and solve a wide range of problems across standard and non-standard systems, applying sound technical judgment to ensure solutions are practical and thorough.
- Collaborate with other IT teams and functions to restore service as quickly and effectively as possible.
- Escalate particularly complex issues to senior members of the support team or other IT teams as appropriate, ensuring communication of your findings, steps taken to resolve, steps to reproduce, and any other relevant information.
- Participate in root cause analysis to identify and resolve underlying problems.
- Configure, maintain, and update a wide range of enterprise software applications, in addition to internally developed applications and interfaces.
- Study and document specific business and system requirements, and plan, schedule, and coordinate efforts to install/upgrade various applications.
- Provide technical expertise for product evaluation, new deployments, and updates.
- Follow established processes and procedures to log, track, and complete assigned tasks on time and with great attention to detail.
- Contribute to the IT knowledgebase by writing and peer reviewing articles that clearly and fully document team findings, workarounds, known issues, etc.
Qualifications:
- BA/BS degree strongly preferred, will consider comparable work experience.
- 0-2 years of relevant experience is preferred.
- Entry level professional with limited or no prior experience.
- Focuses on learning professional skills and role-specific knowledge through on-the-job training and experiences.
Equal Opportunity Employer:
NFI Industries is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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