Caregiver Support Specialist

2 months ago

Revere, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time
Position Overview

NORTH SUFFOLK COMMUNITY SERVICES INC is seeking dedicated Family Partners to enhance our Community Service Agency. In this role, you will cultivate a supportive, one-on-one, strength-based relationship with a parent or caregiver of a youth facing serious emotional challenges. Your primary focus will be to address the emotional and behavioral needs of the youth while empowering their caregivers.

Ideal Candidate: This position is tailored for individuals with personal experience as a parent or caregiver of a youth with special needs, particularly in the realm of mental health.

Work Environment: This role offers a hybrid work model, allowing for community visits alongside remote work based on family preferences.

Key Responsibilities:

  • Engage parents and caregivers through activities in both home and community settings.
  • Support caregivers in achieving goals outlined in the youth's treatment plan for Outpatient or In-Home Therapy.
  • Coordinate Intensive Care Coordination Services with the agency's Care Coordinator and external Hub providers.
  • Educate, support, and empower caregivers to meet the needs of the youth through various methods such as coaching and guidance.
  • Deliver services in the caregiver's home and local community.
  • Attend and provide support during Individual Care Plan meetings alongside caregivers and Care Coordinators.
  • Maintain consistent communication with caregivers through face-to-face meetings and phone calls.
  • Offer family education, advocacy, and support to both youth and their families.
  • Regularly review and update the Individual Care Plan to reflect the evolving needs of the youth and family.
  • Adhere to all policies and procedures regarding client rights and confidentiality.
  • Ensure timely and accurate documentation of service delivery.

Qualifications:

  • Education:
    • Bachelor's degree in a Human Services field with one year of relevant experience OR
    • Associate's degree in a human service field with one year of related experience OR
    • High School diploma/GED with a minimum of two years of relevant experience.
  • Experience:
    • Required lived experience as a parent or caregiver of a youth with special needs, preferably in mental health.
    • Experience working with youth exhibiting Serious Emotional Disturbance.
    • Familiarity with navigating child and family service systems.
    • Knowledge of child and youth service programs.
  • Skills:
    • Bilingual in Spanish is preferred (please indicate language proficiency on application).
    • A valid driver's license and willingness to travel for offsite visits are required.

Benefits Offered:

  • Generous Paid Time Off including two weeks of vacation annually (increasing to three weeks after two years), 12 sick days, and 11 paid holidays.
  • Comprehensive health and dental insurance with significant employer contributions.
  • A $3500 language differential for bilingual candidates.
  • Employer-paid life insurance.
  • 403(b) retirement plan with employer matching contributions.
  • Voluntary short and long-term disability insurance options.
  • Flexible spending accounts for medical and dependent care.
  • Access to credit union banking services.
  • Eligibility for state tuition remission programs.
  • Opportunity for public service loan forgiveness.
  • Employee referral bonus program.
  • Discounted movie tickets.
  • Extensive training programs and internal advancement opportunities.

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