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Branch Support Specialist

2 months ago

South San Francisco, California, United States Apria, Inc. Full time

Job Summary: Apria Healthcare is seeking a compassionate and detail-oriented Branch Support Specialist to join our team. As a key member of our branch operations team, you will play a critical role in delivering exceptional customer service and supporting the daily operations of our local branch office.

Key Responsibilities:

  • Provide exceptional customer service to patients and referral sources through effective communication, problem-solving, and efficient processes.
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Collaborate with back-office teams to facilitate timely processing of orders and ensure seamless customer experience.
  • Partner with sales teams to obtain complete and accurate documentation based on payor and regulatory requirements.
  • Support walk-in customers and provide assistance with coordination of patient services.
  • Conduct downloads of recording devices and perform other non-licensed activities as defined by policy.
  • Handle requests for audit and documentation purposes, and collect payment and billing information as needed.
  • Perform other duties as required to support the branch operations team.

Requirements:

  • High school diploma or equivalent required; at least two years of related experience in an office environment preferred.
  • Strong customer relations and problem-solving skills, with the ability to multi-task effectively.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Basic math skills and proficiency in Microsoft Office programs.
  • Ability to lift equipment up to 50 pounds and perform other physical demands of the role.

Benefits:

  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts.
  • Life, AD&D, and Disability Insurance.
  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave, and Paid Holidays.
  • 401K Savings Plan.
  • Educational Assistance.
  • Employee Referral Reward Program.
  • Employee Discount Programs.
  • Company Paid Employee Assistance Plan.