Front Desk Operations Supervisor

5 days ago


Wisconsin Dells, Wisconsin, United States Kalahari Resorts and Conventions Full time

Kalahari Resorts Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. As a Front Desk Supervisor, you will be responsible for assisting the front office management team while providing courteous and efficient service to all guests.

Job Overview:

The ideal candidate will have at least 2-3 years of progressive experience in a hotel, resort, or related field. You will be responsible for assigning rooms, making keys, viewing and making notes in the guest's folio, and handling payments. You will also be a resource for guests' questions and ensure customer satisfaction prior to arrival and during their stay.

Key Responsibilities:
  • Provide exceptional guest service by assisting the front office management team.
  • Assign rooms and make keys using our property management system.
  • View and make notes in the guest's folio and handle payments.
  • Be a resource for guests' questions and ensure customer satisfaction.
Requirements:
  • At least 2-3 years of progressive experience in a hotel, resort, or related field.
  • Proficient in Windows software.
  • Able to convey information and ideas clearly.
  • Able to work well in high-pressure situations and maintain composure.
What We Offer:
  • A comprehensive benefits package, including above-industry average compensation.
  • Promotion from within.
  • Mental, Financial, Physical, Work/Life, and Career wellness initiatives.
  • Educational opportunities.
  • 401(k) with company match.
  • Appreciation days, parties, and retention programs.
  • Paid time off and holiday pay.
  • Discounts and resort perks.


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