Advanced Technology Support Specialist

7 days ago


Wisconsin Rapids, Wisconsin, United States TeamLogic IT Full time
Job Overview

The IT Technician role at TeamLogic IT is a key position that ensures the smooth operation of our clients' systems, enabling them to efficiently accomplish business tasks. A successful candidate will possess excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:
  • Respond promptly to support requests and ensure timely resolution
  • Oversee the servicing of all support tickets to guarantee end-user satisfaction

Ideal Qualifications:

To excel in this role, candidates should have:
  • A minimum of 2 years of hands-on experience in IT support or help desk environments
  • Exceptional customer service and technical expertise
  • Familiarity with Windows servers and workstations, Active Directory, and Microsoft 365
  • Knowledge of networking devices, RMM, and PSA software
  • Familiarity with server administration, virtualization technologies, and cloud platforms

Requirements:

Candidates must possess:
  • A college diploma or university degree in Computer Science
  • Experience with desktop and server operating systems
  • A valid Driver's License with a clean driving record

Compensation:
$23.00 - $27.00 per hour

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