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Revenue Cycle Operations Manager

2 months ago


New York, New York, United States NYC Health + Hospitals Full time

About NYC Health + Hospitals:

Empowering Every New Yorker — Without Exception — to Achieve Optimal Health

NYC Health + Hospitals stands as the largest public healthcare system in the United States, delivering crucial outpatient, inpatient, and home-based services to over one million New Yorkers annually across the five boroughs. Our extensive health system encompasses ambulatory centers, acute care facilities, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is dedicated to empowering New Yorkers, without exception, to lead the healthiest lives possible.

At NYC Health + Hospitals, our mission is to provide high-quality healthcare services, without exception. Every team member adopts a patient-centered approach that embodies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathetic communication and collaboration among all individuals.

Position Overview:

Within the Centralized Billing and Follow-up Unit, oversee the Outlier Billing and Follow-up team within the Revenue Cycle Services department. The Manager for the Outlier Billing and Follow-Up is accountable for the daily operational performance of the unit's functions; reviewing accounts, rectifying claim edits, preparing and finalizing claims for submission to payers, and updating patient accounting systems.

Under the guidance of the Director of Centralized Billing, ensure the performance of the Outlier Unit. Assign work queues, direct activities, investigate and respond to claim escalations, and guide the unit on daily productivity.

Key Responsibilities:

  • Provide comprehensive supervision to the Outlier Unit staff.
  • Guarantee the unit's quality and promptness of responses to requests for itemized bills, medical records, and other documentation from IPRO and managed care plans to secure additional reimbursement.
  • Identify denial trends from payors and their vendors to proactively address issues.
  • Document and monitor the progress of appeals, providing detailed updates on case statuses.
  • Stay informed about guidelines specific to Outlier workflow from CMS and eMedNY.
  • Lead unit meetings, workgroups, and provide feedback and insights on operational processes.
  • Prepare and review reports on unit productivity.
  • Lead billing and follow-up special projects aimed at revenue enhancement.
  • Ensure timely follow-up with payers on unresolved matters.
  • Utilize work queue monitoring and dashboard tools to ensure efficient processing of unit claims, prioritizing high-value claims for necessary attention.
  • Interpret H+H, city, state, and federal regulations and apply them appropriately to claims.
  • Identify patterns and processes affecting outlier claims and reimbursement, escalating as necessary.
  • Handle customer service and billing inquiries for patients facing account or billing issues.
  • Provide overall supervision to the unit; approve leave requests; ensure adequate staffing, and manage unit vacancies.
  • Conduct annual and periodic performance evaluations of subordinate personnel, establishing team standards and priorities.
  • Perform additional duties as assigned by the Patient Account Director.

Minimum Qualifications:

  1. A Bachelor's degree from an accredited institution in accounting, finance, business administration, or a related field; and,
  2. Four (4) years of experience in accounting, finance, or business administration, with at least two (2) years in a responsible managerial role in areas typically associated with a hospital, medical center, or healthcare facility; and,
  3. Two (2) years of experience in the management of patients' accounts or credits; or,
  4. A satisfactory equivalent combination of experience, education, and training.

NYC Health and Hospitals provides a competitive benefits package that includes:

  • Comprehensive Health Benefits for employees working 20+ hours per week.
  • Retirement Savings and Pension Plans.
  • Loan Forgiveness Programs for eligible employees.
  • Paid Holidays and Vacation in accordance with collectively bargained contracts.
  • College tuition discounts and professional development opportunities.
  • Various employee discount programs.