Technical IT Support Professional

24 hours ago


Burnsville, Minnesota, United States Bosch USA Full time

We are seeking an IT Support Specialist to join our team at Bosch USA. As an IT Support Specialist, you will be responsible for providing onsite IT support to users and ensuring all IT systems are operating smoothly.

**Key Responsibilities:**

  • Providing technical assistance to IT users on hardware and software issues
  • Supporting users in the selection and procurement of end devices and software
  • Analyzing and communicating problems and requirements with customers, recommending solutions based on urgency, scope, importance, and position
  • Installing and configuring IT products, resolving hardware and software issues independently or with further experts as necessary
  • Collaborating with the IT team to implement new technologies and solutions

**Requirements:

  • Associate's degree in Computer Science, Information Technology, or related field (Bachelor's preferred)
  • Minimum 5 years of experience in IT support or related roles, preferably in an international company with diverse IT environments
  • General systems-oriented mindset with ability to understand and manage various IT systems and infrastructure
  • Strong user-centric approach focusing on delivering seamless IT support for end-users, including laptop, mobile device, user application, and local network configurations
  • Ability to coordinate effectively with external partners for timely and efficient 1st-level support across regions
  • Provide dedicated support for key individuals within the organization, ensuring high levels of service and responsiveness
  • Very high customer/service orientation skills
  • Resilient and calm in disruptive situations
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

**Benefits:**

  • Competitive salary range: $65,000 - $90,000 per year, depending on experience
  • Opportunity to work with a leading provider of innovative products and services
  • Collaborative and dynamic work environment
  • Ongoing training and development opportunities
  • Award-winning company culture


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