Customer Service Representative
6 days ago
Candlewood Suites - Mt. Pleasant is seeking a Customer Service Representative to join our team.
Job Summary:We are looking for a skilled and friendly Guest Service Agent to assist guests with their needs and provide exceptional customer service.
Key Responsibilities:- Register and assign rooms to guests in a timely and efficient manner
- Confirm phone and online reservations to ensure accuracy and availability
- Respond to guest needs, requests, and complaints in a professional and courteous manner
- Collect payment from departing guests in accordance with hotel policies
- Maintain accurate records of occupied rooms and guests to ensure seamless check-in and check-out processes
- Communicate pertinent guest information to designated departments to enhance the overall guest experience
- Previous experience in customer service, front desk service, or other related fields is highly desirable
- Able to build rapport with guests and provide exceptional customer service skills
- Strong organizational skills to maintain accurate records and manage multiple tasks simultaneously
- Excellent written and verbal communication skills to effectively interact with guests and colleagues
$40,000 - $55,000 per year, depending on experience
About Us:Candlewood Suites - Mt. Pleasant offers a dynamic and supportive work environment that values teamwork and guest satisfaction.
What We Offer:- A competitive salary and benefits package
- The opportunity to work in a fast-paced and dynamic environment
- A chance to develop your skills and advance your career
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