Enterprise Service Management Expert

2 days ago


Herndon, Virginia, United States Peraton Full time

Job Summary:

We are looking for an experienced ServiceNow Architect SME to join our team at Peraton. The ideal candidate will have extensive knowledge of the ServiceNow platform and its various applications, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).

Responsibilities:

  • Design and develop ServiceNow solutions that meet the business needs of the organization.
  • Oversee customizations, integrations, and enhancements of ServiceNow applications.
  • Work closely with business leaders and IT teams to gather requirements and define functional and technical specifications.
  • Monitor and optimize the performance of the ServiceNow platform to ensure it operates efficiently at scale.

Requirements:

  • U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
  • Bachelor's degree and 16 years' experience or Master's degree and 14 years' experience or HS diploma/equivalent and 20 years' experience.
  • Extensive experience with the ServiceNow platform.
  • Proficiency in scripting languages such as JavaScript, GlideScript, and Jelly.
  • Strong understanding of ITIL processes and best practices.
  • Experience with ServiceNow integrations, APIs, and web services.

Estimated Salary: $216,100



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