Client Experience Manager

4 days ago


Springfield, Illinois, United States HMA Mortgage Full time

About the Role:

HMA Mortgage is seeking a highly skilled Client Concierge Manager to join our team. As a Client Concierge Manager, you will be responsible for providing exceptional customer service, managing client relationships, and driving business growth.

Key Responsibilities:

  • Hande client inquiries, follow-ups, and relationship building with a focus on exceptional service.
  • Contact leads to converting them to a mortgage application.
  • Collaborate with the team and Branch Manager to develop and execute marketing strategies to promote our brand and services.
  • Assist in preparing and distributing marketing materials, including customer mailers, social media content creation, and live events.
  • Plan, organize and promote events intended to enhance our Brand and make them an amazing experience for our customers and/or partners.
  • Help manage social media platforms, posting engaging content to enhance brand visibility.
  • General office management duties.

Requirements:

  • Proven experience in client relations, marketing, event coordination, and social media management.
  • Proficient with CRM software, social media platform, and marketing tools.
  • Experience in mortgage a plus.

About HMA Mortgage:

HMA Mortgage is a Independent Mortgage Bank based out of Pittsburg PA with 150+ employees. Established in 2005, we are committed to providing high level customer service that helps us create customers and partners for Life.



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