Property Claim Resolution Specialist

4 weeks ago

Melville, New York, United States Travelers Insurance Full time
About the Role

We are seeking a skilled Property Claim Representative to join our team at Travelers Insurance. As a key member of our Claim Organization, you will play a critical role in providing assurance to our customers during life's challenging moments.

Key Responsibilities
  • Provide quality claim handling throughout the claim life cycle, ensuring full compliance with internal and external standards and state-specific regulations.
  • Resolve previously closed 1st party PI and BI Property claims that vary in severity and/or complexity.
  • Respond to customer inquiries, contractors, agents, or other participants on open or closed Property claims.
  • Participate in our Catastrophe Response Program, which may involve deployment away from home for a minimum of 16 days to assist our customers in other states.
  • Complete virtual inspections of losses, including accurate scope of damages, photographs, written estimates, and/or computer-assisted estimates.
  • Handle claims and other functional work involving one or more lines of business other than property.
  • Acquire and maintain relevant Insurance Licenses to comply with state and Travelers requirements.
Requirements
  • Bachelor's Degree.
  • Customer Service experience.
  • Two years of outside property claim handling experience.
  • Excellent interpersonal and customer service skills, with the ability to use sound judgment to analyze and resolve claims.
  • Ability to work independently, manage time, and prioritize multiple claims simultaneously.
  • Excellent written and verbal communication skills, with the ability to negotiate, convey, and receive information effectively.
What We Offer

At Travelers Insurance, we offer a comprehensive compensation and benefits program, including:

  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Why Travelers?

Travelers is an equal opportunity employer, committed to recruiting, retaining, and developing the diverse talent of all our employees. We foster an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

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