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Helpdesk Support Specialist

2 months ago

Greenville, South Carolina, United States State of North Carolina Full time
About the Role

We are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team at Central Regional Hospital. As a key member of our IT department, you will be responsible for providing technical support to our staff across all disciplines of the hospital.

Key Responsibilities
  • Provide technical assistance to staff via phone, email, and in-person support
  • Document and track support tickets using our ticketing system
  • Assist with the configuration, deployment, and maintenance of desktop computer systems, printers, and other end-user devices connected to the network
  • Provide training and education to staff on various software applications and systems
  • Collaborate with other IT team members to resolve complex technical issues
Requirements
  • Associate degree in computer science or an IT-related field from an accredited institution
  • 2+ years of experience in a helpdesk or technical support role
  • Proficiency in Microsoft Windows 10 and Office 365
  • Experience with creating and deploying desktop images
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer

As a Helpdesk Support Specialist with the State of North Carolina, you will enjoy a competitive salary range of $52,809 to $55,000, as well as a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

How to Apply

If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we will review your qualifications and contact you for an interview.