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Patient Services Representative II
2 months ago
Nemours Children's Health is seeking a highly skilled Patient Services Representative II to join our team in Wilmington, DE. As a key member of our ambulatory care center, you will play a vital role in providing exceptional patient care and support.
Key Responsibilities- Provide Exceptional Patient Care: Greet patients and families in a caring and professional manner, ensuring a positive experience from the moment they arrive.
- Manage Front Desk Functions: Complete receptionist duties, schedule appointments, confirm referrals, and pre-register patients in a timely and efficient manner.
- Maintain a Safe and Clean Environment: Monitor and ensure the cleanliness and security of the ambulatory care center, promoting a safe and healthy environment for patients and staff.
- Communicate Effectively: Utilize professional communication skills to interact with patients, families, and healthcare professionals, maintaining confidentiality and tact at all times.
- Collaborate with Healthcare Teams: Work closely with healthcare providers and staff to ensure seamless patient care and support.
- Participate in Quality Improvement Initiatives: Contribute to departmental and hospital-wide quality improvement programs, working to enhance patient care and services.
- High School Diploma or Equivalent
- Previous Experience in a Hospital or Physician's Office Setting
- Excellent Interpersonal and Communication Skills
Nemours Children's Health is a premier pediatric healthcare system dedicated to providing exceptional care to children and families. Our commitment to equity, diversity, and inclusion guides our growth and strategy, and we strive to create a diverse and inclusive environment that reflects the communities we serve.
