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Customer Service Representative

1 month ago

Denver, Colorado, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
Other
  • Employee Recognition Program.
  • Advancement Opportunities.

Planet Fitness is a judgement-free zone where members can feel comfortable and motivated to reach their fitness goals. As a Customer Service Representative, you will play a key role in creating a positive member experience and helping to shape the future of our brand.