Shelter Monitor

3 weeks ago


Washington, United States Catholic Charities Full time
Job Summary

The Shelter Monitor provides critical support to clients in shelter facilities, ensuring a safe and orderly environment. This role involves monitoring daily shelter activities, enforcing program rules and regulations, and performing electronic bed assignments and shelter intake processes.

Key Responsibilities
  • Perform computer/web-based bed check-in and intake process for all clients during overnight and evening shifts, providing referrals as needed.
  • Conduct hourly facility rounds, logging entries throughout assigned shifts via computer and/or web-based systems according to protocol.
  • Provide urgent reports to supervisors or managers via phone, as necessary, of potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security.
  • Maintain ongoing communication with team members, supervisors, and management staff to ensure client and staff safety.
  • Provide crisis intervention for clients, including conflict resolution, de-escalation, CPR, first aid, and administering NARCAN as appropriate.
  • Assist with client, staff, and facility issues using superior customer service skills, adhering to CPI de-escalation approaches and incident reporting protocols.
  • Enforce established program rules and regulations, mediating and resolving conflicts among shelter guests, and completing rule violation forms as necessary.
  • Enhance the client experience by creating a hospitable and customer-oriented environment.
  • Report facility maintenance needs to supervisors or assigned program staff, and assist with shelter storage area maintenance.
  • Perform Facility Emergency Response and Continuity of Operations assignments, participating in emergency facility drills and distributing supplies and in-kind donations to clients.
Requirements
  • High School diploma or GED required.
  • Six months of experience in the human service or customer service field, preferably with persons who have experienced homelessness.
About Catholic Charities

Catholic Charities is a leading provider of human services, offering a comprehensive range of programs and services to support individuals and families in need. Our organization is committed to creating a culture of inclusivity and respect, and we offer a competitive benefits package, professional development opportunities, and a hybrid work model.


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