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Sales and Marketing Operations Manager

2 months ago

Osage Beach, Missouri, United States HONEST ABE'S HOME SERVICES Full time

**Job Summary:**

We are seeking a highly motivated and skilled individual to join our team as a Sales and Marketing Operations Manager at Honest Abe's Home Services. The ideal candidate will be responsible for managing the marketing strategies and campaigns for our company, as well as overseeing the operations of our call center.

**Key Responsibilities:**

  • Assist in the creation of marketing designs, videos, and photography to increase brand awareness and drive lead generation on different marketing channels.
  • Assist in tracking marketing campaigns across various channels, including content marketing and customer experience initiatives.
  • Monitor and analyze marketing performance metrics to optimize campaigns and achieve business goals.
  • Stay up-to-date on industry trends and competitor activities to identify new marketing opportunities.
  • Ensure the Inside sales team/call center operates efficiently and effectively to provide exceptional customer experience in every way.
  • Monitor call center KPIs and performance metrics to identify areas for improvement and retrain developed processes when improvements are needed.
  • Train and coach Inside sales team to provide exceptional customer experience and meet performance targets.
  • Coach and train Inside sales team on policies and procedures to ensure compliance and efficiency.

**Requirements:**

  • Bachelor's degree in Marketing, Business, or a related field, or at least five years of experience in Marketing.
  • Experience with video editing and production.
  • Proven experience in marketing and call center management roles.
  • Strong leadership skills with the ability to motivate and coach team members.
  • Excellent communication and interpersonal skills.
  • Proven track record of developing and executing successful marketing campaigns.
  • Experience with marketing analytics tools and ServiceTitan is preferred.
  • Knowledge of Inside Sales operations and best practices.
  • Ability to multitask, prioritize, and manage multiple projects simultaneously.
  • Strong problem-solving skills and ability to make data-driven decisions.

**Compensation:**

Salary: Base rate of $36,000 - $46,000 plus Bonus Program

**Benefits:**

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Referral program