Yardi Support Specialist/Business Analyst

2 weeks ago


Charlotte, North Carolina, United States Grubb Properties Full time
Job Summary

We are seeking a highly skilled Yardi Support Specialist/Business Analyst to join our team at Grubb Properties. As a key member of our Information Technology department, you will be responsible for leading and managing our Yardi roadmap, ensuring seamless integration and user satisfaction.

Key Responsibilities:

  • Evaluate, architect, implement, train, and manage Yardi releases, updates, and product additions.
  • Collaborate with senior leaders, property management, accounting, and investment teams to develop and implement Yardi solutions.
  • Understand and translate business requirements for Yardi and third-party solutions.
  • Partner with internal stakeholders and vendors on upgrade and implementation projects.
  • Train end users, develop Yardi policies and procedures, and provide ongoing support.
  • Identify and implement process and system improvements to boost efficiency and satisfaction.
  • Design custom reports and tools tailored to business needs.
  • Manage vendor support and contractual commitments.
  • Monitor, troubleshoot, and escalate software issues as needed.
  • Attend user group meetings and conferences to stay updated on Yardi advancements.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • Minimum of 3 years with Yardi software such as Voyager, CRM, PayScan, etc.
  • Experience managing IT, application, or Yardi projects.
  • Preferred background in property management experience in accounting or operations.
  • Outstanding change management, team building, and the ability to translate technical terms for non-technical users.
  • High work standards, independent work ethic, and strong analytical and logical thinking.

Why Grubb Properties?

  • Full project cycle: witness the entire lifecycle of your projects, from inception to completion.
  • Impactful work: contribute to community development and improvement.
  • Recognition: be acknowledged for your hard work and achievements.
  • Voice and value: have your opinions heard and valued within a supportive team.
  • Stability: join a company with a rich history of success since 1963.
  • Collaborative culture: thrive in a collaborative and inspiring environment.
  • Innovative projects: work on projects that challenge and excite you.
  • Clear goals: benefit from well-defined goals and direction from senior leadership.
  • Mission-driven: be part of a company dedicated to making a positive impact.


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