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Business Analyst

2 months ago


Charlotte, North Carolina, United States Brightspeed Full time
Job Title: Analyst, Process Improvement

We are seeking a highly skilled Analyst, Process Improvement to join our team at Brightspeed. As a key member of our Process Improvement team, you will be responsible for analyzing and improving our customer financial services end-to-end processes, driving a continuous improvement culture, and implementing changes to increase efficiency and revenue.

Key Responsibilities:
  • Facilitate complex business and technical initiatives to drive process improvements
  • Identify, analyze, develop, document, and lead complex projects to increase efficiency or revenue
  • Consult with management on process project management and improvement
  • Provide support for the overall management of customer financial services quality tools and techniques
  • Lead and support project implementation for Customer Financial Services
Requirements:
  • Bachelor's degree in Finance, Accounting, Business, or related field
  • 3+ years of experience in a Process Improvement role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to create reporting mechanisms and processes to help leaders quickly identify and address business challenges
What We Offer:
  • Competitive compensation and comprehensive benefits
  • Opportunity to work with a dynamic and growing company
  • Collaborative and supportive work environment

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. We are committed to diversity, equity, and inclusion in the workplace.