Case Manager

1 day ago

Santa Barbara, California, United States The Salvation Army, Community Integration Services Full time
Job Description

The Salvation Army, Community Integrated Services, is seeking a skilled Case Manager to join our team. As a Case Manager, you will play a critical role in providing transitional support and case management services to participants enrolled in the SSVF Program.

Key Responsibilities:

  • Conduct street outreach and participate in Collaborative Outreach with other homeless providers to designated "Hot Spots"
  • Coordinate extensive outreach in Santa Barbara and Ventura County, including outreach assistance outside of coverage areas for Homeless events
  • Attend Collaborative Homeless Case Conference meetings, Program Meetings, Coordinated Entry System (CES) meetings, and "By Name List" (BNL)
  • Conduct screening tools to assess and identify housing barriers and services required (VI-SPDAT)
  • Conduct screening to determine SSVF Eligibility
  • Conduct intake, needs assessments for program participants and develop clearly written individualized service plans
  • Conduct research, outreach, and build relations with landlords to build a pool of landlords and property management companies willing to rent to program participants
  • Help program participants identify potential neighborhoods where they wish to live, conduct housing searches in said areas and negotiate with potential landlords on behalf of the participants
  • Establish and maintain relationships with landlords, property management companies
  • Assist in the processing and submission of applications for housing (subsidized and unsubsidized)
  • Conduct inspections of potential permanent housing units where program participants will reside
  • Provide tenant education: tenant rights and responsibilities, housing discrimination and communication with landlords
  • Maintain a regular and open line of communication with landlords to assess their satisfaction with the programs and address any questions or concerns they may have
  • Provide case management services which include but are not limited to the following activities: Budget plan, Housing Plan, providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services and following up to ensure that the referrals were completed; and tracking and documenting participant progress
  • Provide support and information to each veteran visited, serving as a screener in identifying potential problems to be referred to the professional supervisor
  • Work collaboratively with housing relocation specialist to assist participants as needed while they prepare to move into permanent housing, including accessing move-in assistance, coordinating donated furnishings and other basic household items
  • Work collaboratively with vocational specialist to assist participants in accessing employment and training opportunities
  • Conduct internal referrals to the SSVF Shallow Subsidy and Homeless Veteran Re-entry Program (HVRP) to maximize Housing sustainability
  • Deliver home-based case management services to participants once they move into permanent housing
  • Conduct home visits to all veterans who are due for a 90-day program recertification, evaluating current services and identifying and referring the veteran to NEW services (i.e., Hoarding Therapy, Home nurse) if found that such services are needed
  • Document and maintain up-to-date information on services provided to clients in the Homeless Management Information System (HMIS)
  • Participate in Bi-weekly case management meetings and attend staff trainings as required
  • Prepare and submit case and program reports as needed
  • May transport/accompany clients to appointments and self-help activities as needed
  • Provides crisis intervention as needed
  • Attend regular staff meetings and trainings as assigned by the Program Manager
  • Rotates with the multi-disciplinary team for on-call duties
  • Responsible to maintain all vehicles assigned to the SSVF program by conducting weekly engine runs
  • Respond to complaints from landlords & participants related to housing conditions & provide mediation as needed
  • Report to the SSVF Coordinator for programmatic concerns
  • Report to the SSVF Program Manager when Maintenance to the vehicle is required
  • Coordinate all maintenance issues with the local mechanic establishment (e.g., oil change, battery, tire, check engine light)
  • Adopts an "whatever-it-takes" approach in assisting clients to retain housing and independent living
  • Must have a registered and insured vehicle
  • Other duties as assigned

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