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Customer Service Representative

2 months ago

Alton, Illinois, United States Ceramic Technics Ltd Full time
Job Overview

Ceramic Technics Ltd is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients.

Key Responsibilities:

  • Initial Contact: Greet customers in a friendly and professional manner, making them feel valued and respected.
  • Issue Resolution: Respond to customer inquiries and resolve any issues in a timely and efficient manner.
  • Order Assistance: Assist customers in preparing their orders, ensuring accuracy and attention to detail.
  • Work Area Maintenance: Maintain a clean and organized work area, adhering to company standards.
  • Complaint Handling: Respond to customer complaints in a friendly and professional manner, resolving issues to the customer's satisfaction.

Requirements:

  • Attentive and Ambitious: Demonstrate a strong commitment to providing exceptional customer service, with a focus on building strong relationships.
  • Responsibility and Scheduling: Proven ability to maintain scheduling commitments and prioritize tasks effectively.
  • Problem-Solving: Ability to quickly resolve customer concerns and issues, using sound judgment and problem-solving skills.
  • Communication Skills: Excellent communication skills, with the ability to effectively interact with customers and colleagues.

We are excited about the opportunity to find the right candidate for this role and look forward to reviewing your application.