Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Alton office, you will play a vital role in ensuring the satisfaction and retention of our valued subscribers.
Key Responsibilities:- Provide exceptional in-person assistance to customers, addressing inquiries, processing payments, and offering support as needed.
- Engage with current and former subscribers through outbound calls to drive subscription sales and address their needs.
- Participate in regular department and team meetings to stay informed about company updates, best practices, and strategies.
- Perform various in-person office tasks, such as mail processing and general clerical work, to ensure the smooth operation of the Alton office.
- High school diploma or equivalent.
- Strong attention to detail and a commitment to accuracy in all tasks.
- Professional demeanor, excellent interpersonal skills, and the ability to engage effectively with the public both in person and over the phone.
- Self-motivated and capable of working independently with minimal supervision.
- Familiarity with office software and tools, including Microsoft Word, Excel, professional email systems, and multi-function printers.
- Proficiency in troubleshooting accounts on both Android and Apple products is a plus.
- Spanish language proficiency is advantageous but not required.
Hearst Midwest Media Group is a leading media organization with a strong presence in Michigan and Illinois. Our publications cover a wide range of communities, providing hyper-local coverage, entertainment, and investigative reporting. We are committed to providing an inclusive and equal-opportunity workplace, and all qualified candidates are encouraged to apply.
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